Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
convenient location
helpful staff
warm rooms
average dining
7.8/10
Very good
Rooms
7.5
Location
9.0
Service
8.2
Dining
7.3
Guest reviews
7.8/10
based on 6 reviews
8.1
8.1/10 based on 1574 reviews
Cynthia
United States,
May
2024
7.8/10
Staying at this hotel was a pleasant experience overall. The rooms were very clean and spacious, which I appreciated. However, the service was just okay, and the dining options were a bit limited. The location, on the other hand, was fantastic for travelers with early morning flights as it is conveniently situated inside the Chitose Air Terminal.
Rooms
8.0
The rooms smelled fresh and were segregated away from the rest of the rooms, contributing to a pleasant stay.
Service
7.0
The staff were conversant in English and helpful with directions, making the check-in process smoother.
Location
9.0
The hotel's location inside the Chitose Air Terminal was a huge plus for early morning flight travelers, providing easy access to check-in desks and an onsen within the airport.
Dining
7.0
The dining experience was nice, albeit limited in selection, but the convenience of having it within the New Chitose Airport was a plus.
Facilities
The facilities were adequate for a comfortable stay, although nothing particularly stood out.
Christopher
United Kingdom,
February
2024
8.2/10
My stay at the hotel was really great for three people, the room was quite large compared to standard hotels in Japan. It was very clean, with good amenities, and provided a very comfortable and high-quality sleep. However, I found it a bit tired and stale for the price.
Rooms
8.0
The room was reasonably spacious and quiet despite being near the runway.
Service
9.0
The staff were exceedingly friendly and helpful. They even reminded us to return before 11 pm.
Location
9.0
The location was very suitable for a stayover after a flight, especially for late arrivals or early morning departures. It was convenient to both the International Departure and domestic departure gates.
Dining
7.0
The dining experience was good with a nice variety of Japanese food and some Western options starting at 6 am. However, the high price was a bit of a joke for what was offered.
Facilities
8.0
The facilities were more than satisfactory for my needs.
Danny
United States,
January
2024
7.8/10
The hotel offers a convenient location for those with early morning flights, providing a chance to enjoy a nice onsen on the 4th floor. The service is attentive and helpful, yet the rooms might feel a bit outdated and warm. The dining options are satisfactory but could be improved.
Rooms
7.0
The rooms, although a bit old-fashioned, are perfectly functional and decently sized at around 20 sq meters. However, they tended to become stuffy and warm.
Service
8.0
The staff is familiar with handling a high turnover of guests and is notably kind and supportive. Although they couldn't adjust the room temperature, they brought a fan upon request.
Location
9.0
The hotel's free onsen on the 4th floor is a delightful addition, making it a great choice for those catching early flights. Its proximity to the airport terminal is highly convenient.
Dining
7.0
The dining experience varies from truly excellent to decent, with a simple but sufficient offering. The cured meats are a highlight for meat enthusiasts.
Facilities
8.0
The hotel provides useful facilities, including the onsen on the 4th floor, catering to guests' needs effectively.
convenient location
warm rooms
Arthur
United Kingdom,
July
2023
8.0/10
Wow, what a gem! The hotel offers spacious rooms with the added bonus of a basic but satisfying breakfast. The excitement of seeing planes take off is a unique touch. The service is top-notch with kind and helpful staff who went the extra mile to accommodate my early morning flight. The convenient location within the airport is perfect for travelers catching flights. The dining options, although limited, provide a decent start to the day. Overall, a great value for money stay with a few minor nuances.
Rooms
8.0
The rooms are big and huge, including a pretty basic but better than average breakfast. The ability to watch planes take off is a cool feature.
Service
9.0
The service is exceptional, with very kind and helpful staff who are mostly conversant in English. They even arranged for a room closest to the lobby and breakfast area due to my early flight.
Location
9.0
The location in the New Chitose Airport is a dream for early morning flights. The short distance within the airport to the hotel is a major convenience for travelers.
Dining
7.0
The dining experience is decent, serving from 6 am with a good spread to kick start the day.
Facilities
7.0
The hotel provides decent facilities suitable for a short stay.
convenient location
limited dining options
John
United States,
July
2023
8.2/10
Staying at the hotel was a breeze with its convenient location inside the airport terminal, perfect for catching early flights. The service was top-notch, although not being able to inquire about meal ingredients was a bit of a hassle. The dining experience offered a decent spread with both Japanese and Western options, starting from 6 am, which was very convenient. However, the rooms, while spacious, overlooked the air strip, resulting in smoke odor, and at times felt a bit stale. On the bright side, the hotel provided great value for money with free onsen service and breakfast included.
Rooms
7.0
The rooms, although large and suitable for luggage organization, overlooked the air strip which led to a lingering smell of smoke.
Service
8.0
The service was very nice and helpful, although the restriction on inquiring about meal ingredients was a slight inconvenience.
Location
9.0
Literally situated inside the airport terminal, the location was perfect for catching early flights and enjoying the free airport onsen service.
Dining
8.0
The dining experience offered a decent spread of Japanese and Western dishes starting from 6 am, ensuring a good start to the day.
Facilities
9.0
The hotel provides convenience with services like bringing airport carts to the room for luggage, along with facilities like onsen and complimentary breakfast.
Albert
United Kingdom,
May
2023
8.0/10
The hotel's location is its key feature, with easy access to the airport and the complimentary entry to the onsen. The rooms were a bit dated but manageable in size. The service was pleasant, with staff being helpful and mostly conversant in English. The dining options were efficient and enjoyable, especially the yummy bread. The hotel's facilities were well-kept, offering a comfortable stay overall.
Rooms
7.0
The rooms were dated and could use a bit of refurbishing but were manageable in size.
Service
8.0
The service was very pleasant, with helpful staff and a comfortable experience.
Location
9.0
The hotel's selling point is its convenient location within the airport, making it ideal for early flights.
Dining
8.0
The dining experience was good, with efficient service and delicious options, especially the bread.
Facilities
8.0
The hotel's facilities were well-maintained, providing a comfortable stay.
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